Privacy Policy

Personal Data We Collect

We may collect a variety of personal data from or about you or your devices from various sources, as described below. Where applicable, we indicate whether and why you must provide us with your personal data, as well as the consequences of failing to do so.

Personal Data You Provide to Us

Account Information. We collect the data you provide to create, update, or manage your account, including, for example, your name, professional title, company name, address, phone number, and email address.

Communications. If you contact us directly, we may receive personal data about you, such as your name, email address, the contents of a message or attachments that you may send to us. When you sign up for news and updates, we will collect your email address and other personal data.

Payment Information. If you make a payment to us, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.

Personal Data We Collect When You Use the Service

Location Information. We may collect and infer your general location information, including, for example, by collecting and using your internet protocol (IP) address.

Usage Information. We automatically receive information about your interactions with the Service, like pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, and access times and duration of access.

Outputs. We will collect any information you choose to provide in your inputs, and this information may be reproduced in the outputs.

Personal Data We Receive from Other Sources

Information from Third-Party Services. If you choose to link the Service to a third-party account, such as Google or GitHub, we may receive information about you, including your username, profile picture, and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

How We Use the Personal Data We Collect

We use the personal data we collect:

• To provide, maintain, improve, debug, administer, and enhance the Service;
• To understand your preferences and analyze how you use the Service and develop new products, services, features, and functionality;
• To communicate with you, provide you with relevant updates and other information, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• To generate anonymized or aggregated data containing only de-identified, non-personal data that we may use for any lawful purposes;
• To find and prevent fraud and abuse, resolve disputes, or respond to trust and safety issues that may arise;
• For other purposes for which we provide specific notice at the time the information is collected.

Legal Bases for Processing European Personal Data

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), we only process your personal data when we have a valid “legal basis,” including as set forth below.

• Consent. We may process your personal data where you have consented to certain processing of your personal data.
• Contractual Necessity. We may process your personal data where required to provide you with the Service. For example, we may need to process your personal data to respond to your inquiries or requests.
• Compliance with a Legal Obligation. We may process your personal data where we have a legal obligation to do so. For example, we may process your personal data to comply with tax, labor and accounting obligations.
• Legitimate Interests. We may process your personal data where we or a third party have a legitimate interest in processing your personal data. We only rely on our or a third party’s legitimate interests to process your personal data when these interests are not overridden by your rights and interests.

How We Disclose the Personal Data We Collect

Partners and Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.

Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the Service.

AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services in order to provide you with the Service.

Analytics Partners. We use analytics services to collect and process certain analytics data, including session replays of users’ interactions with our dashboard. These services may also collect information about your use of other websites, apps, and online resources.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to:

• Comply with law enforcement requests and legal process, such as a court order or subpoena;
• Respond to your requests;
• Protect your, our, or others’ rights, property, or safety;
• Protect against legal liability; or
• Investigate fraud or other unlawful activity.

Google User Data

This section describes how General Translation accesses, uses, stores, and shares data obtained through Google APIs (“Google user data”) when you use our Google Workspace add-on for Google Docs and Google Slides or a connected Google Drive integration. This section supplements the rest of this Privacy Policy; in the event of a conflict regarding Google user data, this section and the Google API Services User Data Policy control.

Data Access. With your authorization, we access:

• Your Google account identifier and email address, to authenticate you and connect the add-on to your General Translation account;
• The content of the Google Docs or Google Slides file you choose to translate; and
• For a connected Google Drive integration, the Google Drive files within that integration’s authorized scope.

Use. We use Google user data solely to provide the translation features you request, including identifying the file, translating its content, and creating translated copies. We do not use Google user data for advertising, we do not sell it, and we do not use it to train generalized artificial intelligence or machine-learning models.

Storage. We process the content of your files to generate translations and write the translated copies back to your Google Drive. Credentials used to access Google Drive are stored in encrypted form.

Your Choices

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track. There is no accepted standard on how to respond to “Do Not Track” signals, and we do not respond to such signals.

Your European Privacy Rights. If you are located in the EEA or the UK, you have additional rights described below.

• You may request access to the personal data we maintain about you, update, and correct inaccuracies in your personal data, restrict or object to the processing of your personal data, have your personal data anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal data to another company.
• You may withdraw any consent you previously provided to us regarding the processing of your personal data at any time and free of charge.

Third Parties

The Service may contain links to other websites, products, or services that we do not own or operate or permit you to integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any data to them.

Retention

We retain personal data about you for as long as reasonably necessary to provide you with the Service, or otherwise in support of our business or commercial purposes. When you request that we do so, we take measures to delete your personal data or keep it in a form that does not permit identifying you when this personal data is no longer reasonably necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period.

Security

We make reasonable efforts to protect your data by using security measures designed to safeguard the data we maintain. However, because no electronic transmission or storage of data can be entirely secure, we can make no guarantees as to the security or privacy of your data.

Children’s Privacy

We do not knowingly collect, maintain, or use personal data from children under 16 years of age, and no part of the Service is directed to children. If you learn that a child has provided us with personal data in violation of this Privacy Policy, then you may alert us at **privacy@generaltranslation.com**.

International Visitors

The Service is hosted in the United States (“U.S.”). If you choose to use the Service from the EEA, the UK or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data outside of those regions to the U.S. for storage and processing. We may transfer personal data from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.

Contact Information

General Translation is the data controller and is responsible for the processing of your personal data. If you have any questions, comments, or concerns about our processing activities, please email us at **privacy@generaltranslation.com** or write to us at:

General Translation

44 Montgomery St, STE 830

San Francisco, CA 94104